Welcome to Eladon

Returns Information

Customers who wish to return their products should do so by contacting us via email at orders@elagen.com or calling 0845 345 1636, to advise of your wish to make a return stating which products you wish to return. Please include a copy of your sales receipt where available.


To make a return we will send you instructions and a label to use to send the unopened tubs back to us via MyHermes courier service. The return must be done within 30 days of purchase.


Shipping is not refundable. Return shipping is free providing the instructions and label we provide are used correctly.


Any refunds will be received by cheque, a credit card refund or PayPal, once the unopened tubs are received in satisfactory condition. A credit can be posted to the customers account if preferred. In the case of multi tubs being returned customers will be refunded at the reduced unit price.


If possible original packaging should be used or other suitable methods. If preferred Eladon Ltd will send suitable packaging for the return of the product.